colima ACD Server

What is the der colima ACD Server?

Application fields:

Contact Center
Hotline
Service Center
HelpDesk
Intelligent Networks
ASP-Provider

The colima ACD server is a software-based solution for automatic call distribution (ACD). It provides you with all the features needed in a contact centre environment, both today and in the future: an unlimited number of announcements, dynamic queues, all standard routing protocols including database and skills-based routing, comprehensive and fast reporting, freely configurable real-time notifications and much more besides. With its full capability for multi-tenancy and multi-site installations, it is the ideal solution for service providers and businesses alike.

What can it do for you?

The colima ACD Server helps you manage a high and changeable call load with minimum staff resources. You will quickly be able to create comprehensive statistical analyses that will help you to adapt the system to meet your needs with ever-increasing efficiency. Real-time monitoring allows you to keep an eye on the system at all times, and thus react quickly and continually optimise the system.

What are the benefits?

Despite its enormous functionality, the colima ACD Server provides an uncomplicated and intuitive user interface that lets you make all the required adjustments without disruption to operations. No specialist knowledge is required. State-of-the-art .NET technology makes the colima ACD Server more efficient and flexible compared with other systems, while remaining excellent value for money.

Which platforms are supported?

The colima ACD Server can be deployed in all ISDN and Voiceover IP environments, in both single and multi-site installations. Running the colima ACD Server on a standard Windows server allows you to implement 5–500 users/agents and 2–500 voice channels all on one server. Seamless scalability makes it equally suitable for use in contact centres, businesses and carrier environments.

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